Our Policy

  • K-way unconditionally guarantees all unused products purchased at full price from our Online Store for 30 days from the date of purchase.
  • If you're not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it, and choose any item in another size or color. We will gladly replace any item that you're not completely happy with.
  • Please note that there will be a restocking fee of 25% of the value of any items returned without cause.
  • Final sale and sale items excluded - please see exception list.
  • You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.
  • Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.
  •  We do not offer direct exchanges. If you wish to exchange product you will need to return the undesired product for a full refund and make a new purchase.

Please note the following exceptions:

  • Items must be returned within 30 days of purchase.
  • The following items are final sale, and cannot be returned:
  • Sale/Clearance items cannot be returned or exchanged
  • Promotional items
  • Custom items.
  • Items that have been laundered or altered in any way, cannot be accepted for exchange or return.
  • Items purchased from the K-way Online Store cannot be returned at any retail location. Items purchased from any retail store cannot be returned to the Online Store.
  • Any item that was not purchased at full price cannot be returned. This includes both sale and promotional items.

Refunds

  • You will be credited the amount you paid for the returned item(s), including taxes.
  • The original shipping charge is not refunded.
  • You are responsible for the return shipping.

Exchanges

  • You will be credited the amount you paid for the returned item(s), including taxes.
  • Exchanges are processed as a new order. Your original form of payment will be refunded, and then charged for the replacement.
  • You are responsible for the return shipping.

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